FAQ
Welcome to the Matfortrail FAQ page! We hope to help you better use our products by resolving any issues you may encounter. If you have any further questions, please feel free to contact us via email: tesseract@matfortrail.com.or
Phone: +52 3338342020
- What types of products do you offer?
We specialize in high-quality camping mattresses suitable for a wide range of outdoor activities and camping needs. Whether you’re backpacking or family camping, we have the right options.
- How do I place an order?
You can browse our website, select your preferred product, click the “Add to Cart” button, fill in your details as prompted, and complete payment.
- Can my order be modified or cancelled?
If you need to modify or cancel your order, please contact us via email as soon as possible. We will try our best to accommodate your request, but modifications may not be possible if the order has already been processed or shipped.
- How do I process returns or exchanges?
If you are not satisfied with your purchase, you can contact us within 30 days of receiving the product to request a return or exchange. Please ensure the product is unused and in its original packaging. See our return and exchange policy for detailed procedures and policies.
- What is your shipping policy?
We typically ship within 1-3 business days after order confirmation. Specific shipping times may vary depending on product availability and shipping location. You will receive tracking information after order confirmation to check your order status.
- How can I contact customer service?
If you have any questions or need assistance, please contact us by email at tesseract@matfortrail.com. Our customer service team will reply to you as soon as possible.
- Where can I view your privacy policy?
You can find the “Privacy Policy” link at the bottom of our website to learn more about how we collect and use your personal information.
Thank you for visiting Matfortrail! If you have any further questions, please feel free to contact us; we are happy to assist you.