REFUND POLICY

Thank you for choosing Matfortrail. To ensure a pleasant shopping experience, please see our terms and policies regarding refunds:

  1. Refund Policy
    We offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase, you can request a refund. The refund policy applies to all unused products in their original packaging.
  2. Refund Request Process
    To request a refund, please follow these steps:

Step 1: Within 30 days of receiving the product, contact our customer service team via email at tesseract@matfortrail.com or Phone: +52 3338342020 explaining your refund request and the reason.

Step 2: After receiving our confirmation, please repackage the product and ensure it is unused. You will be responsible for return shipping costs (unless there is a quality issue with the product).

Step 3: Return the product to the designated address. Please keep the shipping receipt for future inquiries.
Address: C. Arco Iris 1006, Arcos de Zapopan, 45130 Zapopan, Jal.

  1. Refund Processing
    Once we receive the returned item and confirm it is in good condition (unused and in its original packaging), we will process your refund request. Refunds will be processed through the original payment method and typically take 3-5 business days to arrive.
  2. Exceptions
    The following situations are not eligible for refunds:

Products cannot be returned after use; Refund requests older than 30 days; Non-eligible products, such as promotional or clearance items, may not be refundable, please refer to the product page for details.

  1. Product Quality Issues
    If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will provide a replacement or a full refund. Please ensure you provide relevant photos and order information when contacting us to expedite processing.
  2. Contact Information
    For any questions or further assistance, please feel free to contact our customer service team. We will resolve your issue as quickly as possible.

Thank you for your trust and support of Matfortrail. We look forward to providing you with better service!