SHIPPING INFORMATION

Thank you for choosing Matfortrail. Below are the terms and conditions regarding shipping methods and companies, specifically for Mexico and international shipping.

  1. Shipping Scope
    We currently support shipping to Mexico and many other countries and regions internationally. Please enter your address at checkout to confirm if your region is supported.
  2. Shipping Methods
    For orders within Mexico, we typically use the following two main shipping methods:

Standard Express: Usually provided by the Mexican Post (Correos de México), with an estimated delivery time of 5 business days.

Fast Express: Provided by international courier companies such as DHL, FedEx, or UPS, with an estimated delivery time of 3 business days, depending on the destination.

  1. International Shipping
    For international orders, we will use the following shipping companies:

DHL: Offers efficient international express service, typically delivering within 10 business days, depending on the destination.

FedEx: Offers reliable international shipping service, with an estimated delivery time of 5 business days.

UPS: Offers advanced logistics solutions, with an estimated delivery time of 4 business days.

Please note that international shipping may be subject to customs inspections and processing, which may cause delays in actual delivery time.

  1. Shipping Costs
    Shipping costs will vary depending on the weight, size, and destination of your order. Your shipping costs will be automatically calculated and displayed at checkout.
  2. Order Tracking
    All shipped orders will be tracked. You will receive a tracking number in your shipping confirmation email, and you can check the order status in real time on the relevant shipping company’s website.
  3. Customs and Taxes
    International orders may incur additional customs duties and import taxes, which are the responsibility of the buyer. Please consult your local customs office before placing your order to understand the potential costs.
  4. Shipping Risks
    Once the goods are shipped, the shipping risk transfers to the buyer. We recommend that you inspect the package upon receipt. If there is any damage or missing items, please contact us immediately and retain all packaging materials for future processing.

Please ensure that you provide an accurate shipping address when placing your order to avoid delivery delays due to incorrect addresses. If you have any questions, please feel free to contact our customer service team; we will be happy to assist you.

Thank you for choosing Matfortrail, and happy shopping!